Skip to main content
Every JellyFil purchase comes with a 60-day money-back guarantee — and it’s a genuine one. If JellyFil isn’t delivering the results you expected, you can request a full refund within 60 days of your purchase, no lengthy explanations required. This guarantee exists to give you real confidence when trying JellyFil for the first time. You have two full months to assess the product before it costs you anything beyond return shipping.

​
The 60-Day Guarantee

Here’s exactly what the guarantee covers:
  • Full 60 days from your purchase date — you have the complete window to try JellyFil before deciding
  • Applies to all packages — whether you ordered the 2-bottle, 3-bottle, or 6-bottle bundle, the same guarantee applies
  • Opened and unopened bottles are both eligible — you don’t need to return a sealed, untouched product to qualify for a refund
  • No questions asked — the company doesn’t require you to justify your reason for returning

​
How to Request a Refund

Follow these steps to initiate a return and receive your refund:
1

Contact customer support within 60 days of purchase

Reach out to the JellyFil support team before your 60-day window closes. You can contact them by:
2

Request your refund and receive the return address

Let the support team know you’d like to initiate a refund. They will provide you with the correct return shipping address. Do not ship bottles back before receiving this address.
3

Ship all bottles to the provided address

Pack and send all bottles — opened or unopened — to the address given by the support team. You must return all bottles included in your order to be eligible for the refund.
4

Pay return shipping

Return shipping costs are your responsibility. Factor this cost in when deciding whether a return makes sense for your situation.
5

Receive your refund

Once the company receives your returned bottles, your refund is processed within 5–10 business days back to your original payment method.

​
What to Keep in Mind

Before initiating a return, there are a few important details to be aware of:
  • Return shipping is your cost — the company does not cover postage on returned packages. If the cost of return shipping is close to the value of a remaining bottle, weigh that before deciding to return
  • Refunds go back to your original payment method — the refund is issued to the same card or payment account used at checkout
  • You must return all bottles to be eligible — partial returns do not qualify; send back everything included in your order
The 60-day money-back guarantee is only available on purchases made through the official JellyFil website. If you purchased from an unauthorized third-party seller, your order is not covered by this policy. Always buy directly from https://geton.store/buy-jellyfill/ to ensure your guarantee is valid.

​
Contact for Refund Inquiries

If you have questions about the return process, your refund status, or anything related to your order, the JellyFil support team is available to help: